Client Service Specialist
Company: Tribridge Partners LLC
Location: Columbia
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Are you detail-oriented,
client-focused, and passionate about helping employees navigate
their benefits? We're looking for a Client Service Specialist to
support our clients by managing day-to-day benefits administration,
resolving enrollment and billing issues, and delivering a
high-touch service experience. What You'll Do In this role, you'll
serve as a key support partner to both employer groups and their
employees by: Processing benefits enrollments, changes, and
terminations across multiple carrier platforms Assisting employees
with benefit questions, eligibility verification, ID card requests,
and provider network research Troubleshooting claims issues
including billing discrepancies, denials, appeals, and disability
claims (STD/LTD) support Supporting clients with group billing
concerns, invoice requests, and late payment notice follow-up
Researching and resolving enrollment discrepancies, carrier/TPA
errors, and off-renewal audit findings Coordinating renewal and
implementation support, including enrollment scrubbing, pulling
bills, and pre-filling RFP information Maintaining accurate client
records in Salesforce (plan details, headcounts, group numbers,
waiting periods, and task documentation) Completing monthly
post-renewal audit reports to confirm accurate plan enrollment and
open enrollment updates Processing census and FTE requests and
filing required carrier documentation Entering COBRA qualifying
events into vendor portals to initiate required notices Requesting
Schedule A documents from carriers for Form 5500 preparation
Assisting with additional client service and account management
needs as assigned What Success Looks Like You'll thrive in this
role if you enjoy solving problems, staying organized in a
fast-paced environment, and delivering responsive, accurate service
that makes clients feel supported and confident.
Keywords: Tribridge Partners LLC, Bel Air North , Client Service Specialist, Accounting, Auditing , Columbia, Maryland
