ESIS Senior Claims Representative, AGL
Company: Chubb
Location: Philadelphia
Posted on: April 1, 2026
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Job Description:
Description The Senior Claim Representative, under the direction
of the Claims Team Leader, investigates and settles claims
promptly, equitably and within established best practices
guidelines. Under limited supervision, receive assignments and
review claim and policy information to provide background for
investigation and may determine the extent of the policy’s
obligation to the insured depending on the line of business.
Contact, interview and obtain statements (recorded or in person)
from insureds, claimants, witnesses, physicians, attorneys, police
officers, etc. to secure necessary claim information. Depending on
the line of business, may inspect and appraise damage for property
losses or arrange for such appraisal. Evaluate facts supplied by
investigation to determine the extent of liability of the insured,
if any, and extend the company’s obligation to the insured under
the policy contract. Prepare reports on investigation, settlements,
denials of claims, individual evaluation of involved parties etc.
Set reserves within authority limits and recommends reserve changes
to Team Leader. Review progress and status of claims with Team
Leader and discusse problems and suggested remedial actions.
Prepare and submit to Team Leader unusual or possible undesirable
exposures. Assist Team Leader in developing methods and
improvements for handling claims. Settle claims promptly and
equitably. Obtain releases, proofs of loss or compensation
agreements and issues company drafts in payments for claims. Inform
claimants, insureds/customers or attorney of denial of claim when
applicable. Qualifications Ten or more years of experience handling
claims as evidenced by career progression within the company or
similar organization. Ability to work independently with limited
direction from a Team Leader. Authoritative technical knowledge of
claims handling and claims terminologies. Superior negotiation
skills. Strong communication and interpersonal skills to be capable
of dealing with claimants, customers, insureds, brokers, attorneys
etc. in a positive manner concerning losses. Strong knowledge of
the company’s products, services, coverages and policy limits,
along with a solid understanding of claims best practices.
Commanding knowledge of applicable state and local laws related to
line of business handled. Superior customer service skills An
applicable resident or designated home state adjuster’s license is
required for ESIS Field Claims Adjusters. Adjusters that do not
fulfill the license requirements will not meet ESIS’s employment
requirements for handling claims. ESIS supports independent
self-study time and will allow up to 4 months to pass the adjuster
licensing exam.
Keywords: Chubb, Bel Air North , ESIS Senior Claims Representative, AGL, Accounting, Auditing , Philadelphia, Maryland
