Customer Service Representative

Company: FYZICAL Therapy and Balance Centers
Location: Bowie
Posted on: February 16, 2026

Job Description:

Job Description Job Description FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Bowie, Maryland. The Client Care Specialist is the first and last person clients see when they enter, making this role critical for daily operations. Ideally, the Client Care Specialist is bilingual in Spanish and English. Come be a part of a team that helps people get back to what they love doing! Responsibilities The responsibilities include: Gather patient data, schedule appointments, insurance verifications, track patient referrals, coordinate evaluations and reevaluations, and process cancellations and no show requests. Build and maintain a log of all reports sent to doctors Collect all payments, complete insurance authorization, and follow up on insurance verification Send benefits paperwork to billing companies Fax reports to physicians Communicate with the office manager and clinicians about scheduling and patient arrival Required Skills Required skills: Valid driver's license and reliable transportation High school graduate or GED equivalent Great communicator and multitasker, detail-oriented Positive attitude, good work ethic, integrity, and empathy toward people that are in pain Great demeanor, strong integrity, and compassion

Keywords: FYZICAL Therapy and Balance Centers, Bel Air North , Customer Service Representative, Administration, Clerical , Bowie, Maryland