Automotive Service Writer
Company: german auto performance
Location: Fort Washington
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are a premium, high-end
automotive service facility known for exceptional workmanship,
transparent communication, and a luxury-level customer experience.
Our clientele expects the best, and we take pride in delivering
itevery time. As we continue to grow, were seeking a professional,
detail-driven Automotive Service Writer to act as the bridge
between our customers and our technicians. The Automotive Service
Writer will greet clients, listen to and document vehicle concerns,
create and manage repair orders, and guide customers through the
service process from check-in to delivery. This role requires
clear, courteous communication, strong automotive knowledge, and a
commitment to delivering a five-star customer experience. Key
Responsibilities Client Reception and Communication: Welcome
customers, establish rapport, and clearly explain the service
process. Accurate Documentation: Record customer concerns, vehicle
history, and symptoms with precision. Repair Order Management:
Create and maintain repair orders, track job status, and coordinate
with technicians. Estimate Preparation and Presentation: Prepare
transparent estimates, explain recommended services, and obtain
customer approvals. Customer Guidance: Keep customers informed of
progress, answer questions, and present final findings and
invoices. Quality Assurance: Verify completed work meets standards
before vehicle release and follow up on customer satisfaction.
Administrative Tasks: Maintain service records, process payments,
and manage appointment scheduling. Responsible for opening and
closing the shop occasionally Document vehicle intake by
photographing cars upon drop-off Perform various administrative and
operational tasks to support daily shop activities Pay will be:
Base salary $33,000 with commission up to $150,000 (uncapped), for
a total compensation potential of $180,000 annually. Bonus after
quota attainment to reward overperformance. Three or more years of
experience is a prerequisite for this role Monday-Friday
7:30am-6pm. Saturday and Sunday-Closed Job Type: Full-time
Benefits: 401(k) matching Dental insurance Employee discount Health
insurance Life insurance Retirement plan Tuition reimbursement
Vision insurance Day range: Monday to Friday No weekends COVID-19
considerations: 1. Social distancing guidelines in place 2.
Sanitizing, disinfecting, or cleaning procedures in place 3. All
customers are required to wear a mask and common surfaces are
sanitized regularly Education: High school or equivalent (Required)
License/Certification: Driver's License (Required) Work Location:
In person
Keywords: german auto performance, Bel Air North , Automotive Service Writer, Customer Service & Call Center , Fort Washington, Maryland
