Associate Director for Virtual Field Operations
Company: Lutheran Immigration and Refugee Service
Location: Baltimore
Posted on: April 16, 2024
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Job Description:
If you are passionate about transforming communities with a
mission-driven organization, then we have the opportunity for
you!
In April 2024, Global Refuge, in partnership with the Department of
State's Bureau for Populations, Refugees, and Migration, will
launch a new virtual case management program, the Virtual Reception
& Placement (VR&P) program. This program will provide case
management services to refugees and Special Immigrant Visa holders
for the first 90 days after their arrival, providing Reception &
Placement (R&P) services, virtually.
Reporting to the Director for Programs, the Associate Director
provides programmatic management and leadership to a team
responsible for the overall implementation, oversight, and quality
of direct VR&P programming. The Associate Director oversees
Virtual Program Managers who manage teams of Field Regional
Supervisors and Virtual Case Managers and the National Resource &
Referral Manager who manages a team of Regional Referral
Coordinators.
Global Refuge, formerly known as Lutheran Immigration and Refugee
Service (LIRS), is a nonprofit serving newcomers seeking safety,
support, and a share in the American dream. Since 1939, we have
welcomed those seeking refuge, upholding a legacy of compassion and
grace for people in crisis. We walk alongside individuals,
families, and children as they begin their new lives in The United
States through our work in refugee resettlement, welcome and
respite services for asylum seekers, economic empowerment and
employment, and family unification for unaccompanied children. To
date, we have served over 750,000 people from around the globe. Our
comprehensive services leverage our extensive organizational
expertise as well as government, community, and faith
partnerships.
Attracting and retaining the best talent is vital to our continued
growth and we are proud to offer an excellent benefits package
including:
medical, dental, and vision available on the first day of
employment,
professional development, tuition reimbursement,
generous paid time off including 20 days of vacation, 12 days of
sick leave, 12 paid holidays,
12 weeks of fully paid parental leave and up to 12 weeks of fully
paid FMLA leave,
company 403(b) contribution of 3%, an additional 7% match which
vests immediately,
Family Building benefits for reproductive procedures,
adoption/foster care assistance, and
an annual wellness benefit that can be customized to support your
personal needs including funding enrichment classes, gym
memberships, and healthy eating plans (to name a few) all in an
inclusive and progressive environment!
At Global Refuge, welcoming newcomers isn't just our duty-it's an
inherent part of our identity, rooted in our Lutheran heritage and
inspired values and serving as a testament to our unwavering
commitment to those in search of refuge. Please join us as we make
a difference in the lives of newcomers.
DUTIES
Lead Global Refuge's VR&P work to provide timely and efficient
services to newly arrived refugees and SIVs.
Provide strategic thinking, in partnership with the Director for
Programs, as it relates to Global Refuge's engagement in the
provision of VR&P.
In close collaboration with the Associate Director for
Resettlement, implement and quickly scale virtual case management
services for up to 5,000 refugees and SIVs, including the
development of an overseas information campaign to ensure clients
opting into Virtual Reception & Placement (VR&P) are able to
make an informed decision.
Adapt and pivot high-quality services in response to shifting
trends and needs.
Recruit VR&P staff in close collaboration with Human
Resources.
Ensure staff are effectively trained to deliver high-quality
virtual case management services through VR&P.
Provide staff supervision. Support managers in their leadership of
teams to ensure successful program delivery and a safe, supportive
environment for clients and staff.
Create a VR&P outreach and communication campaign.
Develop consistent, effective, and efficient practices and Standard
Operating Procedures regarding program service delivery and support
field operations staff who are implementing programs.
Ensure the delivery of gender equity services.
Ensure the delivery of client-centered, trauma-informed, and
linguistically appropriate services.
Ensure work plan development, internal operating policy and
procedures, and compliance with funder obligations.
Significantly contribute to and manage funding reports and proposal
submissions; review and edit quarterly, annual, and Quality
Assurance reports for program services.
Manage relationship with cash disbursement partner in close
collaboration with the Global Refuge accounting team.
Support the creation and management of a Global Refuge national
hotline and email to receive community referrals.
Create and manage programmatic budgets and ensure adherence to
program requirements.
Build and deepen relationships with partners, coalitions, and
stakeholders.
Ensure close coordination and collaboration with applicable State
Refugee Coordinators and Office of Refugee Resettlement-funded
programs.
Participate in presentation efforts designed to advocate responsive
policies and programs on behalf of refugees and SIVs.
Serve as subject matter expert and represent Global Refuge at
meetings with partners at the national level.
Maintain awareness of national trends and key legislation related
to refugees and newcomers in the United States
Other duties as assigned.
QUALIFICATIONS
Undergraduate degree in combination with at least four years of
relevant work experience with refugees, asylum seekers, and/or
migrants is required. National oversight of a program network is a
plus.
Minimum of four years supervisory experience
Experience working with diverse client populations, particularly
immigrants and refugees.
Experience managing complex and fast-moving programs in a highly
unpredictable environment.
Ability to collect, analyze, and interpret program information
needed to ensure compliance with program requirements, monitor
program outcomes, and complete requisite statistical and narrative
reporting.
Knowledge of practices, principles, and methods employed in the
assistance of refugees, asylees, and asylum seekers including a
working knowledge and understanding of U.S. Immigration laws and
regulations.
Experience developing performance measurement plans, data
collection, and analysis is highly preferred.
Experience in program monitoring and evaluation and Continuous
Quality Improvement.
Ability to think innovatively, problem-solve, and be efficient with
excellent written and oral communication skills, diplomacy, and
significant program management experience.
Appreciation and respect for Lutheran beliefs and values, church
member motivations, and sensitivities.
Ability to work as part of a team and independently.
Excellent oral and written communication skills.
Outstanding organizational skills and ability to manage multiple
projects simultaneously.
Ability and willingness to travel overnight up to 25% of the
time.
Proficiency with Microsoft Outlook and Microsoft Office
applications.
Spanish language proficiency is strongly preferred.
Global Refuge is an equal opportunity employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity, or expression, or any other characteristic
protected by federal, state, or local laws. We participate in
E-Verify.
We offer a competitive salary and comprehensive benefits package in
an innovative and rewarding work environment. Salaries are based on
the latest market data and reflect the education, skills, and
requirements for the role. Differentials may exist based on the
region and language abilities. Global Refuge has been welcoming
newcomers since 1939. Learn more at globalrefuge.org.
Keywords: Lutheran Immigration and Refugee Service, Bel Air North , Associate Director for Virtual Field Operations, Executive , Baltimore, Maryland
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