[Only 24h Left] PATIENT SERVICES REP (FLOAT TEAM PRN)
Company: Cooper University Health Care
Location: Camden
Posted on: July 14, 2025
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Job Description:
About us At Cooper University Health Care, our commitment to
providing extraordinary health care begins with our team. Our
extraordinary professionals are continuously discovering clinical
innovations and enhanced access to the most up-to-date facilities,
equipment, technologies and research protocols. We have a
commitment to our employees to provide competitive rates and
compensation programs. Cooper offers full and part-time employees a
comprehensive benefits program, including health, dental, vision,
life, disability, and retirement. We also provide attractive
working conditions and opportunities for career growth through
professional development. Discover why Cooper University Health
Care is the employer of choice in South Jersey. Short Description
At Cooper University Health Care, our commitment to providing
extraordinary health care begins with our team. Our extraordinary
professionals are continuously discovering clinical innovations and
enhanced access to the most up-to-date facilities, equipment,
technologies and research protocols. We have a commitment to our
employees to provide competitive rates and compensation programs.
Cooper offers full and part-time employees a comprehensive benefits
program, including health, dental, vision, life, disability, and
retirement. We also provide attractive working conditions and
opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of
choice in South Jersey. Experience Required Greets patients and
guests utilizing AIDET while providing an individualized excellent
patient service experience. Provides patient support and keeps
informed of delays. Takes appropriate action including offering
alternatives. Performs all registration functions including full
registration as well as updating/validating demographics,
identification, insurance information and completing verification
and obtaining signatures. Performs and documents patient outreach
for messages received in front desk pool, Mychart messaging and
confirmation calls. Utilizes kiosks, tablets and other technology
to assist patients upon arrival (meet the patient where they are).
Requires ability to stand and walk for periods of time depending on
location for two to eight (2-8) hours per assigned shift. Makes
appointments, including follow-up appointments for patients in a
high customer service environment in an efficient and timely manner
across the healthcare continuum including physician office visits,
imaging, and lab post-visit and during patient outreach. Collects
co-pays and outstanding balances. Reviews and reconciles cash
drawer on daily basis. Accurately and efficiently performs many
non-clinical administrative duties, including but not limited to
in-basket and telephone communication, documentation in medical
record, obtaining reports and medical records, completion of
insurance and/or disability forms, precertification and/or
authorizations, referrals and workqueues such as patient reg,
referrals, etc. Complies with procedures for transcription of
orders (radiology and/or scheduling). Performs and documents in a
timely and efficient manner patient outreach and call backs for
messages received in pool, MyChart messaging and confirmation
calls. Fulfills organizational responsibilities as assigned
including respecting/promoting patient rights; responding
appropriately to emergencies. Successfully communicates with
multidisciplinary team members and patients upholding our Mission,
Vision and Values and adhering to Code of Ethical conduct.
Maintains working knowledge of regulatory standards and is
accountable to sustain these standards in daily operations.
Requires flexibility and the ability to multitask in a face paced
environment and adjust to the patient volume. Other duties as
assigned by the manager. Education Requirements Minimum one year of
recent registration or billing experience working in a medical
facility preferred. Proficiency in patient registration,
scheduling, medical insurance pre-certifications, authorizations
and referrals preferred. Epic experience preferred. Excellent
organizational, written/verbal communication and teamwork skills.
Demonstrated performance of excellent customer service skills.
License/Certification Requirements High School Diploma or
equivalent required. Special Requirements Customer service oriented
attitude/behavior as well as a pleasant and poised demeanor and
excellent phone etiquette. Must possess excellent communication
skills both verbal and written. Must be skilled in the use of
computers. NAHAM Certified Healthcare Access Associate (CHAA)
certification preferred.
Keywords: Cooper University Health Care, Bel Air North , [Only 24h Left] PATIENT SERVICES REP (FLOAT TEAM PRN), Healthcare , Camden, Maryland
