Blended Mental Health Care Case Manager (BMHCM) - Awaken Mental Health Care
Company: MidAtlantic Employers' Association
Location: Reading
Posted on: April 1, 2026
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Job Description:
Invite a friend Job Description: Blended Mental Health Care Case
Manager (BMHCM) Awaken Mental Health Case Management (a Division of
T.A.S.C.) Reading, PA (Full Time, Permanent, 'Travel' Opportunity)
About Us: Awaken Mental Health - (a Div. of T.A.S.C.): Awaken
Mental Health We are a mental health organization dedicated to
supporting individuals facing a wide range of mental health
challenges. Our expertise includes helping people who experience
mood disorders, anxiety, attention-related issues, and co-occurring
conditions such as substance use disorders. More About Treatment
Access & Services Center, Inc. (TASC) - parent organization to
Awaken Mental Health: Although known primarily as a drug and
alcohol agency, TASC has been providing mental health case
management services for the people of Berks County dating all the
way back to the year 2000! In fact, 20 years ago our friends and
colleagues from Service Access Management (SAM, Inc.) guided TASC
in the development of our current mental health case management
program. Mental health case management is an invaluable service
that helps individuals develop and maintain healthy behaviors that
encourage independent living. In short, absent this service, many
individuals with mental health issues would be homeless,
incarcerated, or institutionalized. It was brought to our attention
by our referral sources and the consumers we serve, that many
people still associate TASC with addictions ONLY, and for that
reason had NO IDEA that TASC provides mental health case
management. For that reason, we renamed our mental health case
management program to Awaken, which remains a division of TASC but
has its own logo and website. Our Job Summary for our Blended
Mental Health Case Manager (BMHCM) with Awaken Mental Health Case
Management: This role reports into Awaken Program Supervisor and/or
Awaken Program Director This is an hourly / Non-Exempt, Full Time,
'Mobile' position. There is flexibility with client scheduling.
(i.e., 8a-4p, 9a-5p, 10a-6p) Our clients are located throughout the
Berks County, PA area. This role starts at $22.00/hr., plus
benefits, the work schedule is a 37.5-hour work week. The hourly
rate can increase, after 90 days, per Evaluation, to $23.00/hr.,
plus benefits. Eventually the role can increase to $24.00/hr., plus
benefits (per Evaluation) You can receive 'bonus pay' for
additional 'billable' hours worked, with prior approval from the
Director. You will be reimbursed for Mileage expenses at the IRS
Rate. Caseload can be 30 cases or less. - (we have a large number
of clients and a large waiting list of clients wanting our
services. We service the entire Berks County area.) We will
consider candidates having 6 months. - 1 year of experience in the
Mental Health realm, possessing a BS Degree. This full-time, mobile
/ travel position provides case management and supportive services
for individuals with severe mental health disorders. The work
involves traveling to client residencies and other community
locations throughout Berks County and often requires flexibility in
scheduling to accommodate client needs. ESSENTIAL DUTIES &
RESPONSIBILITIES: (includes, but is not limited to, the following):
? Provides case management services for up to 30 individuals
seeking assistance, stabilization, and management of a diagnosed
mental health disorder. ? Meets with clients in their homes, in the
community, or at other locations as appropriate; links clients to a
variety of supportive services; may transport clients as necessary.
? Develops Individualized Service Plans (ISP) with each client
within 30 days of case assignment; updates the ISP with the client
at a minimum of every 90 days. ? Has documented contact with each
client on a bi-weekly (ICM level of care) or monthly (RC level of
care) basis in accordance with Awaken contact standards; updates
the client service level every six months. ? Works collaboratively
with service providers to assist clients with problem solving and
resource acquisition to remove obstacles, reduce hospitalizations,
improve basic living skills, and promote stable and healthy living.
? Utilizes Motivational Interviewing (MI) techniques and discusses
treatment options with each individual, providing support,
encouragement, and hope . ? Utilizes worksheets, including
strength-based assessments, with clients to identify strengths,
weaknesses, supports, and obstacles to attaining goals. ? Enters
timely and thorough documentation into the CPR-Web data management
program for all client interactions within 24 hours. ? Makes
assertive and documented attempts to engage new client referrals
within 48 hours of case assignment. ? Responds promptly (within 24
hours) to client emergency situations, such as hospitalizations,
involuntary commitments, medication refills, family crises, etc. in
accordance with CCBH and OMHSAS standards. ? Orients new clients to
services, procedures, and requirements to maintain case management
services. ? Submits required paperwork timely as directed by their
supervisor or the Awaken Program Director. ? Participates in
regular supervision sessions with their supervisor. Keeps their
supervisor informed of the status of all clients and notifies their
supervisor of problems and crisis situations. ? Maintains strict
adherence to confidentiality requirements and ethical standards
during interactions with all clients, family members and
significant others, attorneys, treatment providers, case workers,
and referral sources. ? Attends all meetings, conferences, and
trainings as they relate to job functions. ? Maintains and develops
mental health and substance use professional knowledge by attending
required trainings, workshops, seminars, conferences, etc. ?
Represents TASC in a positive and professional manner at all times.
? Performs other duties as assigned by their supervisor or the
Awaken Program Director. ADDITIONAL REQUIREMENTS & JOB EXPECTATIONS
: A. PRODUCTIVITY a. Minimum Productivity ? Effective 1.01.2025,
case managers are expected to maintain a monthly billable
productivity level of at least 55%. Newly hired case managers are
expected to attain this productivity level by the conclusion of
their Probationary Period. ? TASC management may amend the
productivity requirements at any time to accommodate the needs of
the agency. Employees will be notified in writing 90 days prior to
implementation of such changes. b. Low Productivity ? Case managers
with low monthly productivity levels (less than 55% billable units)
may be placed on a Performance Improvement Plan to identify and
design specific steps toward increasing their billable units. ?
Case managers with three (3) months of low productivity within a
6-month period may incur disciplinary action up to and including
termination of employment. ? Case managers who increase their
billable productivity level in the month immediately following a
month of low productivity, such that the average productivity level
for the two months equals 55%, will have the low productivity month
negated. ? Low productivity may be excused due to exigent
circumstances at the discretion of the Awaken Program Director and
TASC Executive Director. c. Salary Increases & Bonus Pay ? To be
eligible for annual salary increases, case managers must receive a
favorable job performance evaluation and attain an annual billable
productivity level of at least 58%. ? Bonus pay will be awarded on
a monthly basis. ? To be eligible for bonus pay, case managers must
attain a flat number of billable units per month, indicated as
follows: o Level 1: 350-374 billable units = $5 per unit o Level 2:
375 billable units and above = $10 per unit (payable to 350) ? All
casework and documentation must be completed in its entirety for
bonus pay to be awarded. B. ADDITIONAL EXPECTATIONS a. Daily Work
Schedules ? Case managers are expected to work 37.5 hours per week.
? It is understood that work schedules are not constrained to a
standard 8-4 or 9-5 work shift. Case managers may be required to
flex their work schedules to include evening or weekend hours to
meet the needs of their clients. b. Client Cancellations ? In the
event of cancellations, case managers are expected to make a
concerted effort to fill the vacancy and document their contact
attempts. ? Client cancellations will be carefully evaluated, and
while they may be taken into consideration, case managers are still
expected to meet their minimum required monthly billable
productivity levels. c. Daily Correspondence ? Case managers are
expected to respond promptly and within the same workday to email,
telephone, and text messages from their immediate supervisor or the
Awaken Program Director. ? Case managers who repeatedly fail to
respond promptly to messages from management may incur corrective
measures at the discretion of the Awaken Program Director. d. New
Client Referrals ? New clients are assigned to case managers at the
discretion of the Awaken Program Director. ? Case managers are NOT
permitted to refuse case assignments, absent exigent circumstances
as determined and approved by the Awaken Program Director. ? Case
managers who refuse new case assignments may face disciplinary
action up to and including termination of employment. JOB
QUALIFICATIONS: To perform this job successfully, an individual
must be able to satisfactorily perform each of the essential
duties. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. The
requirements listed below are representative of the knowledge,
skill and/or physical or other abilities. Experience and Skills:
REQUIRED EDUCATION & EXPERIENCE: ? Bachelor’s degree in social
work, psychology, or other related social services field. ? 1 to 3
years’ experience working in the mental health field or with
clients diagnosed with mental health disorders ? Demonstrated
responsiveness, depth of knowledge of mental health disorders and
diagnoses, and thoroughness in handling and responding to crisis
and client needs. ? Working knowledge of mental health advocacy and
treatment services in Berks County. ? Strong interpersonal skills.
Ability to effectively communicate with clients, staff, referral
sources, treatment facilities and community agencies. ? Strong
organizational skills, self-motivated, and ability to prioritize
workload. ? Adheres to all applicable federal and state laws and
regulations including, but not limited to, confidentiality,
anti-fraud, HIPPA, and OMHSAS documentation standards. ? Proficient
computer skills and solid knowledge of Microsoft Office (Outlook,
Excel, Word, etc.) ESSENTIAL PHYSICAL REQUIREMENTS: While
performing the duties of this job, the employee is regularly
required to speak and hear. The employee frequently is required to
stand, walk, sit, use hands to finger, handle or feel and reach
with hands and arms. The employee must occasionally lift and/or
move up to ten (10) pounds and may infrequently lift and/or move up
to twenty-five (25) pounds. Specific vision abilities required of
this job include close vision, distance vision, color vision and
peripheral vision. OTHER REQUIREMENTS: ? Requires current Criminal
Background and Child Abuse clearances. ? Requires a post-offer,
pre-employment drug screen. ? VALID DRIVER’S LICENSE AND INSURED
MOTOR VEHICLE REQUIRED. Benefits Hourly Salary plus full benefits
(eligible after the 1st day of the following month of employment:
Medical Dental Vision STD 401K Free Parking PTO Holidays
Keywords: MidAtlantic Employers' Association, Bel Air North , Blended Mental Health Care Case Manager (BMHCM) - Awaken Mental Health Care, Healthcare , Reading, Maryland
