Field Support IT Administrator
Company: Sunset Technologies
Location: Crofton
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) 401(k) matching
Dental insurance Health insurance Paid time off Vision insurance
Our company is a growing technology company. We are dedicated to
providing the highest level of service to dental practices and
other types of healthcare offices across the country. Our mission
is to help our clients feel Rest Assured, knowing that their
practice is in good hands. We are looking for dedicated
professionals who share our passion for helping dental practices
thrive. If you are seeking a challenging and rewarding career in
the dental industry, we invite you to apply for our current
openings. Join us in our mission to help our clients feel Rest
Assured! Who is Sunset Technologies? Sunset Technologies is the
premier provider of tailored technological solutions and support
for the dental sector, specializing in seamless integration and
innovative advancements. We understand the critical importance of
uptime - ensuring that a dental practice's systems are consistently
operational, allowing the practice to deliver uninterrupted patient
care and maintain optimal efficiency. Demonstrating a solid
commitment to scalability, security, and continuous support, we
empower practices to achieve maximum uptime and serve as trusted
partners, guiding businesses through the complexities of
technology, compliance, security, and operational excellence.
Responsibilities Travel to client offices to execute hardware and
software project installations Assist with the administration of a
network/server environment Assist with hardware replacement,
software updates, and office expansions Monitor network performance
Act as Help Desk resource when not assigned project work Perform
testing to provide a diagnosis of issues Perform routine updates
and maintenance tasks Build excellent rapport with the client
Problem-solve complex situations using a wide variety of internal
and external resources Complete detailed project walkthroughs and
provide recommendations to Sales team to prepare for a given
project Communicate directly with client and project managers to
effectively plan and execute project phases Manage time entries and
notes in tickets Maintain a detailed knowledge of internal
standards and best practices for installing new equipment
Qualifications Minimum 1-year of customer service experience
Minimum 1-year of technical support experience Excellent verbal and
written communication skills Ability to utilize PC and other tools
to accomplish goals and activities Displays outstanding customer
service skills and professionalism Displays excellent
problem-solving skills Strong written and verbal communication
skills Ability to multi-task and manage time efficiently Ability to
work independently and on a team Methodical, organized and
detail-oriented work habits Availability for on-call work rotation
Continuously exhibit a Rest Assured mindset Preferred
Qualifications Minimum 1-year of network administration experience
Additional Requirements Successful completion of pre-employment
assessments Successful completion of initial training Ability to
safely lift and carry up to 50 lbs. with occasional bending,
stooping, pushing, pulling, and reaching above shoulder level
required. Professional and friendly demeanor Pays attention and
adheres to company policies and procedures Reliable vehicle Valid
drivers license Background check Perks: Benefits Vision, Medical,
and Dental 401K with company match Paid time off Bonuses for
stellar performance Working in the healthcare industry Available
Shifts: 8am to 5pm *PLEASE NOTE, THIS IS NOT A REMOTE POSITION Job
Type: Full-time
Keywords: Sunset Technologies, Bel Air North , Field Support IT Administrator, IT / Software / Systems , Crofton, Maryland
