Customer Account Manager
Company: CACI
Location: Arlington
Posted on: April 2, 2026
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Job Description:
Job Title: Customer Account Manager Job Category: Information
Technology Time Type: Full time Minimum Clearance Required to
Start: Secret Employee Type: Regular Percentage of Travel Required:
Up to 10% Type of Travel: Local * * * The Opportunity: CACI
International Inc, a leading provider of expertise and technology
to government enterprise and mission customers, is seeking a
dedicated professional to join our team as a Customer Account
Manager (CAM) for the Joint Service Provider (JSP) and Headquarters
Department of the Army (HQDA) in the National Capital Region (NCR).
This critical role serves as the primary liaison for all
Information Technology (IT) requirements, representing CACI's
commitment to excellence in service delivery and customer
satisfaction. The position is based in Arlington, VA, at the heart
of our nation's defense infrastructure. We are looking for a
candidate who understands the gravity and importance of supporting
our military's IT needs and can uphold the highest standards of
professionalism and integrity in this role. Maintain accountability
of all high priority IT requirements, manage requirements from
creation to completion. Ensure customer satisfaction, coordinating
with Agency Information Management Officers (IMOs) and Defense
Information Systems Agency (DISA) JSP to satisfy customer’s IT
requirements. Analyze customer IT requirements, recommend preferred
solutions that optimize engineering, management, and cost
parameters. Support diagnosis, resolution, and documentation
retention of IT problems for customers. Coordinate test and
evaluation of hardware and software being considered for
implementations. Utilize JSP policies, procedures, and toolsets to
assist with managing and satisfy customer IT requirements. Report
to management on all IT requirements on a regular basis, escalate
requirements that need immediate attention and/or are high priority
for customers. Schedule: Full-time; Travel: Occasionally
Responsibilities: Performs as an Customer Account Manager (CAM) for
the Headquarters Army Information Technology Agency (HQDA JSP)
Customer Request Coordination Division (CRCD) as the face to the
customers for all Information Technology (IT) requirements. Each
CAM is assigned a group of customer agencies that they will develop
a long-term relationship with and get to know the customer, their
business, and their objectives. The CAMs responsibilities include:
?Interacting with customers regularly to increase customer
satisfaction and customer respect. Analyzing customer IT
requirements for IT support and recommends preferred solution that
optimizes engineering, management, and cost parameters. Taking
ownership and managing the requirements from creation to
completion. Coordinating with the customer Agency Information
Management Officer (IMO) and HQDA IT service provider to satisfy a
customer's IT requirements. Supporting the diagnosis, resolution,
and documentation retention of IT problems and trouble reports for
customers. Coordinating test and evaluation of hardware and
software being considered for implementations. Utilizing JSP/CRCD
policies, procedures, and toolsets to manage and satisfy customer
IT requirements, including hardware, commercial software, and
developed software. Reporting to management on all IT requirements
on a regular basis and escalating requirements that need immediate
attention and/or are high priority for customers. Qualifications:
Required: Bachelor's Degree or equivalent in Computer Science,
Information Systems, Engineering, Business, or other related
scientific or technical discipline with a minimum of seven ( 7)
years of related work experience. Minimum DOD Secret Clearance to
start. Basic Information Technology understanding. Excellent
communication skills, both oral and written. Strong organizational
skills. Excellent customer service skills: includes product
knowledge, communication and listening, problem-solving,
professionalism, action-oriented task management (multi-tasking),
and confidence. Must have good work ethics and show diligence in
work performed. Must take initiative and ownership of customer
requirements and tasks. Proficient in the use of Microsoft Office
and web-based interfaces. Knowledge of IT system processes
involving requirements definition, analysis, design,
implementation, test, and support of hardware, software, networks,
security, and life-cycle support. Experience in supporting large
organizations (10000 users). Experience in the analysis, design,
implementation and support of large, complex, inter-networked
systems. Experience with using MS Project, MS Visio, SharePoint,
and Remedy. Experience supporting large Federal Government
agencies, especially DoD and the Army. - What You Can Expect: A
culture of integrity. At CACI, we place character and innovation at
the center of everything we do. As a valued team member, you’ll be
part of a high-performing group dedicated to our customer’s
missions and driven by a higher purpose – to ensure the safety of
our nation. An environment of trust. CACI values the unique
contributions that every employee brings to our company and our
customers - every day. You’ll have the autonomy to take the time
you need through a unique flexible time off benefit and have access
to robust learning resources to make your ambitions a reality. A
focus on continuous growth. Together, we will advance our nation's
most critical missions, build on our lengthy track record of
business success, and find opportunities to break new ground — in
your career and in our legacy. Pay Range : There are a host of
factors that can influence final salary including, but not limited
to, geographic location, Federal Government contract labor
categories and contract wage rates, relevant prior work experience,
specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives. We offer competitive
compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to
support and protect employees and their families. At CACI, you will
receive comprehensive benefits such as; healthcare, wellness,
financial, retirement, family support, continuing education, and
time off benefits. The proposed salary range for this position is:
$49,900 - $100,000 CACI is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, age, national origin, disability, status as a
protected veteran, or any other protected characteristic.
Keywords: CACI, Bel Air North , Customer Account Manager, IT / Software / Systems , Arlington, Maryland
