Senior Service Designer with Security Clearance
Company: steampunk
Location: Fairfax
Posted on: May 14, 2024
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Job Description:
Overview DesignDisruptRepeatBe an agent of change on a team
committed to achieving client-focused, mission-driven
excellenceSteampunk is the explosive collision of human-centered
design and traditional government contractingWe are an
employee-owned company with a startup mindset and time-tested
approaches tailored for the federal governmentWe're passionate
about creating solutions that are impactful, practical, and
scalable while meeting our clients' ever-changing needsWe believe
in empowering our people to find creative solutions to intractable
problemsWe believe the best environment in which to grow and thrive
is outside our comfort zoneWe believe that while good design makes
for a good product, human-centered design makes for an excellent
oneContributions As a service designer, you will be responsible for
guiding government clients through our Design Intelligence---
process, incorporating human-centered methods to solve end to end
service and experience challengesYou will lead and facilitate
discovery sessions that uncover customer pain points and identify
enterprise opportunitiesYou will serve as the voice of the
customer, making sure their needs are considered and met within a
proposed solutionResponsibilities:--- Facilitate discovery and
innovation workshops for a range of stakeholders using
human-centered methods, tools, and best practices--- Synthesize
research and data and craft compelling stories to communicate
insights that will shape service innovations--- Create journey
maps, service blueprints, personas, ecosystem and experience maps
that articulate actionable recommendations for organizational and
workflow change--- Understand how user research should be
integrated into developing technology--- Ensure all deliverables
across a variety of projects are produced at the highest quality
Qualifications Qualifications--- Ability to obtain a U.Sgovernment
Public Trust Security Clearance--- 4+ years of experience in human
centered design, service design, and/or customer experience
design--- Thorough knowledge and demonstrated experience applying
service and design thinking methods and tools to solve end to end
challenges--- Experience working within a multi-disciplinary team
including UX and UI designers, technologists, data scientists,
engineers, and solution architects--- A natural curiosity for
solving problems coupled with strong analytical skills--- A
collaborative nature with excellent written communication and
presentation skills--- Experience working in a project-based
environment--- Degree or equivalent experience in HCD, HCI, service
design, and/or experience design Bonus Points--- Experience with
change management principles and practices--- Previous work
experience in or with the federal government--- Previous work
experience as a consultant--- Experience working within an Agile
environment on a cross-functional team About steampunk Steampunk is
a Change Agent in the Federal contracting industry, bringing new
thinking to clients in the Homeland, Federal Civilian, Health and
DoD sectorsThrough our Human-Centered delivery methodology, we are
fundamentally changing the expectations our Federal clients have
for true shared accountability in solving their toughest mission
challengesAs an employee owned company, we focus on investing in
our employees to enable them to do the greatest work of their
careers - and rewarding them for outstanding contributions to our
growthIf you want to learn more about our story, visit
http://www.steampunk.com We are an equal opportunity employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status, or any other
characteristic protected by lawSteampunk participates in the
E-Verify program.
Keywords: steampunk, Bel Air North , Senior Service Designer with Security Clearance, Other , Fairfax, Maryland
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