Technical Support Specialist II
Company: The MIL Corporation
Location: Washington
Posted on: May 20, 2025
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Job Description:
Clearance Required:
Public Trust
Education Required:
HS/GED
US Citizenship:
Required
SummaryThe MIL Corporation seeks a Technical Support Specialist II
to support a Federal Government client in Washington, DC. The Tier
II Technical Support Specialist is the central point of contact for
all IT-related incidents and service requests and is responsible
for resolving support requests as well as meeting customer
satisfaction and continuous service delivery demands.This position
requires a 100% onsite presence; 5 days a
week.ResponsibilitiesProvide support for all staffProvide services
over the phone, through e-mail, in person (for walk-in customers)
and self-serviceDiagnose and resolve software and hardware
incidents, including operating systems and across a range of
software applicationsAssist users with any logged IT related
incidentTake ownership of issues by carrying out problem analysis
to implement temporary or permanent fixes with the aim of restoring
service to the customer as soon as possible; escalating incidents
to other support teams where necessaryAccurately record, update and
document requests using the IT service desk systemInstall and
configure new IT equipmentResolve incidents and upgrade different
types of software and hardwareResolve incidents with printers,
copiers and scannersNew hardware and software deployment
requestsAudio-visual requestsMobile support and mobile phone
deploymentResolve Critical Service Requests for workstation
equipmentRemove and cleanup malware, isolated viruses and
spywareMaintain a first-class level of customer service ensuring
all customers are treated efficiently and in an appropriate
mannerMaintain excellent verbal and written communication skills
with the ability to communicate effectively with technical and
non-technical colleagues at all levels in the organizationCreate,
maintain and publish relevant support documentation to assist all
staff in the quick resolution of their incidents and service
requests and enable users to become more self-sufficientWillingness
to attend internal training as necessary, to keep up to date with
the latest technology and internal system processesParticipate in
the Annual Performance Review processActively support equality and
diversity policies of The MIL Corporation and The Federal
Government clientUndertake other duties not specifically stated
without altering the nature or level of
responsibilityTravelNoneRequired Qualifications3+ years previous
Tier II / Tier III desktop hardware / software support
The MIL Corporation (MIL) is a dynamic workforce of industry
professionals who deliver world-class solutions in cyber,
engineering, financial management, and information technology - and
we are looking for candidates like you!Whether you're fresh out of
college, the military, or well into your professional services
career, MIL has great job opportunities that might be a great
fit.Here at MIL, we pride ourselves on the family-like environment
instilled amongst our team. Our employees love working here and it
truly shows through our various recognitions & awards. Some of our
most recent awards include:
Keywords: The MIL Corporation, Bel Air North , Technical Support Specialist II, IT / Software / Systems , Washington, Maryland
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